FREQUENTLY ASKED QUESTIONS

how can I place an order?

To place an order, select the desired product, add it to your shopping cart and go through the simple ordering process on the website. You can also order by telephone at +31 (0)36-5465188.
What are the delivery times?

Delivery times vary depending on the type of product:

Products in stock: 1-2 weeks

Products in transit: 2-4 weeks

Products on backorder: 4-6 weeks For more details, view our [extensive piece on delivery times](link to delivery times page).

What are the shipping costs?

Within the Netherlands we offer free shipping for orders above [amount]. Separate rates apply for international shipping and are visible during checkout.
Can I change or cancel my order?

If you wish to change or cancel an order, please contact our customer service immediately. We will do our best to fulfill your request.
How can I track my order?

You can track the status of your order via your account on our website. Once your order has shipped, you will also receive a shipping confirmation with tracking information.
How do I return a product?

Please refer to our [Returns Policy](link to returns policy) for detailed instructions on returning products and requesting refunds.
Can I also view the furniture in the showroom?

Yes, we have a showroom in Almere. Make an appointment via info@hsmcollection.com to view our furniture in person.
Which payment methods do you accept?

We accept cash on delivery payments, advance transfers to our account, and offer the option of online payment via various common payment methods.
What are the customer service opening hours?

Our customer service is available from Monday to Friday from 8:30 AM to 5:00 PM via +31 (0)36-5465188 and info@hsmcollection.com.

For more questions or specific information, you can always contact our customer service.